Refund & Cancellation Policy

Refund & Cancellation Policy

Payments for professional services are generally non-refundable once work begins. Refunds may be considered in cases of duplicate payments or non-delivery of service. Cancellation requests can be made before project commencement. Verified refunds, if approved, will be processed within 7–10 business days. All financial transactions and disputes are governed by Indian law under Bengaluru jurisdiction.

Grievance Redressal

In compliance with Section 43A of the Information Technology Act, 2000, and relevant Rules, a Grievance Officer is appointed to handle user concerns and complaints.
  • Name: Grievance Officer, VBSAC
  • Email: Grievance@vbsac.com
  • Phone: +91 7676753988
  • Address: 1st Floor, Shop 2, 6th Cross, Chunchgatta Main Rd, JP Nagar 7th Phase, Bengaluru, Karnataka, India – 560062
  • Response Time: All complaints will be acknowledged within 24 hours and resolved within 30 Working days.